Delete Your CityCrave Account

Information CityCrave deletes

CityCrave permanently deletes your authentication identity, profile, saved addresses, favorites, memberships, messages, device registrations, verification files, and other user-owned information covered by the deletion policy. Other personal information is deleted unless CityCrave is required or permitted to retain it for a limited legitimate purpose. This action cannot be undone.

If an order, delivery, Buy for Me request, return, payment, refund, payout, appeal, support case, cash accountability item, dispute, or required hold is still open, CityCrave locks the account against new activity and completes deletion automatically after the blocker is resolved. If a temporary system failure prevents completion, CityCrave may retry the deletion automatically. Normal deletion does not require Admin approval.

Information CityCrave may retain

CityCrave may retain only the information reasonably necessary for transaction, financial, accounting, legal or regulatory obligations; fraud or abuse prevention; security; disputes; or enforcement of CityCrave rules. This can include transaction records already covered by CityCrave's retention policy and limited information needed to maintain an active or permanent account restriction.

To help prevent attempts to evade a restriction by deleting and recreating an account, CityCrave may keep a secure, non-readable identifier derived from certain account information instead of keeping your raw email in the enforcement record. This identifier is not described as anonymous and is limited to security, fraud-prevention, and enforcement purposes.

Re-registration and account restrictions

After deletion is completed, you may be unable to create another CityCrave account using the same account identity for seven days from the actual completion time. If an active suspension or another restriction lasts longer than seven days, the longer restriction continues to apply. If your account is permanently restricted, deleting it does not automatically remove that restriction.

Applicable enforcement information may remain while a restriction or enforcement standing is active. Resolved deleted-account enforcement identifiers are ordinarily eligible for deletion 180 days after resolution when no active standing, review, hold, or restriction remains. A person who believes a restriction was applied incorrectly may contact CityCrave Support to request review where review is available; review does not guarantee removal.

Merchant and Rider accounts

Merchant Staff and Manager deletion removes only that person's account and restaurant membership. A sole Owner's restaurant is placed offline and removed when operationally safe. Before deleting a Rider account, CityCrave stops future Rider Pro renewals through Google Play and then removes the internal subscription linkage. Account deletion does not automatically issue a refund.

Verify ownership and submit

Sign in below with the CityCrave account you want to delete. CityCrave derives the account from the verified session; this page never accepts an email address, phone number, or user ID as a deletion target.